Conflict Management And Communication Strategies Of School Principals In Shaping Teacher Professionalism At Mts Al-Hikmah Bandar Lampung : MANAJEMEN KONFLIK DAN STRATEGI KOMUNIKASI KEPALA SEKOLAH DALAM MEMBENTUK PROFESIONALISME GURU DI MTS AL-HIKMAH BANDAR LAMPUNG

Rahmad Hidayat; Adi Widiatmoko; Junaidah

doi:10.70062/incoils.v5i1.463

Authors

Rahmad Hidayat UIN RADEN INTAN LAMPUNG
Adi Widiatmoko UNILA
Junaidah UIN RADEN INTAN LAMPUNG

DOI:

https://doi.org/10.70062/incoils.v5i1.463

Keywords:

Conflict Management, Communication Strategies, Teacher Professionalism, School Principal

Abstract

This study was motivated by the importance of the principal's role in shaping teacher professionalism through effective conflict management and communication strategies at MTs Pesantren Al Hikmah Bandar Lampung. This study aims to identify potential conflicts and analyze the principal's communication strategies in fostering teacher professionalism. The research used a qualitative approach with a phenomenological type. Data were collected through interviews, observations, and documentation of the principal, teachers, and educational staff, then analyzed using the Miles and Huberman model through the stages of data reduction, data presentation, and conclusion drawing. Data validity was tested through source triangulation, technique, and member check. The results of the study indicate that potential conflicts stem from a decline in communication effectiveness, performance and productivity, job satisfaction, and the formation of cliques that are structurally and culturally interrelated. The principal's leadership through dialogic, adaptive, and participatory communication has proven to be able to manage conflicts constructively while simultaneously strengthening teacher professionalism. The novelty of this research lies in the integration of conflict management and principal communication strategies in building a collaborative work culture and teacher readiness to face 21st-century educational challenges in the context of Islamic boarding schools.

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